AI Control Tower

Best-in-class visibility and metrics

A standard deliverable for every deployment. Real-time visibility into quality, cost, performance, business impact, and risk.

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Real-time monitoring

Executive and operator dashboards with live metrics and alerts.

Quality assurance

Evaluation harnesses and regression tests prevent quality degradation.

Business impact

Track ROI, cost optimization, and strategic decision-making metrics.

What It Is

The AI Control Tower is a comprehensive dashboard and measurement system that provides real-time visibility into your AI systems. It includes monitoring infrastructure, evaluation harnesses, regression test suites, and operational dashboards. It's not optional—it's how we ensure deployments stay on track and continuously improve.

Components

  • Real-time monitoring dashboards (executive and operator views)
  • Evaluation harness and regression test suite
  • Alerting and incident management integration
  • A/B testing framework for model and prompt optimization
  • Monthly executive readout framework

Why It Matters

For Executives

  • ROI visibility and business impact tracking
  • Risk management and compliance monitoring
  • Cost optimization and budget control
  • Strategic decision-making with data

For Operators

  • Real-time system health and performance
  • Incident detection and resolution
  • Quality monitoring and regression prevention
  • Optimization opportunities and A/B test results

Metrics Categories

Quality

Measures of AI system accuracy, reliability, and task completion success.

  • Task success rate
  • Groundedness/citation rate (for RAG systems)
  • Refusal rate
  • Tool-call success rate
  • Error taxonomy and frequency
  • User satisfaction scores

Performance

System speed, throughput, and availability metrics that impact user experience.

  • Latency (p50, p95, p99)
  • Throughput (requests per second)
  • Uptime and availability
  • Queue depth and wait times
  • Response time distribution

Cost

Financial metrics tracking AI system operational costs and efficiency.

  • Cost per task
  • Cost per user
  • Model mix and routing efficiency
  • Caching hit rate
  • Token usage and optimization
  • Infrastructure costs

Business

KPIs that measure real business impact and ROI of AI deployments.

  • Deflection rate (support use cases)
  • Average handle time (AHT) reduction
  • Cycle time improvement
  • Conversion lift
  • Revenue impact
  • Adoption rate
  • User engagement metrics

Risk

Metrics that track security, compliance, and operational risk factors.

  • PII detection and redaction rate
  • Policy violation incidents
  • Access control audit coverage
  • Data retention compliance
  • Incident frequency and severity
  • Security event logs

How Aethyrn Uses It

Weekly Performance Reviews

We review quality, cost, and performance metrics weekly, identifying trends and optimization opportunities. Issues are flagged and addressed proactively.

A/B Testing & Optimization

The Control Tower enables systematic A/B testing of models, prompts, and routing strategies. Results are tracked and winning approaches are deployed.

Regression Prevention

Evaluation suites run continuously, catching regressions before they impact users. Quality gates prevent deployment of degraded models.

Cost Optimization

We track cost per task, model mix efficiency, and caching hit rates. Monthly optimization recommendations reduce costs while maintaining quality.

Monthly Executive Readout

Every month, we deliver an executive readout that summarizes system performance, business impact, and optimization opportunities.

Readout Outline

  • Executive Summary: Key metrics, trends, and business impact
  • Quality Metrics: Task success, error rates, user satisfaction
  • Performance: Latency, throughput, uptime
  • Cost Analysis: Cost per task, optimization opportunities, budget status
  • Business KPIs: Deflection, cycle time, conversion lift, revenue impact
  • Risk & Compliance: Security events, policy violations, audit status
  • Recommendations: Optimization opportunities, scaling plans, risk mitigation

Ready to deploy AI with built-in visibility?

Book a call to learn how the AI Control Tower can transform your AI operations.

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